Frequently Asked Questions
About Novora
What is Novora?
Novora is a smart electric cupping massager that combines dynamic suction, therapeutic heat, and red-light therapy in a single handheld device — designed for at-home muscle recovery, tension relief, and improved circulation.
How is it different from traditional cupping?
Traditional cupping uses fire or manual pumps to create suction. Novora replaces all of that with one button — adjustable suction, heat up to 107°F, and red-light therapy you can control in real time.
Using the Device
Is it safe to use every day?
Yes — Novora is designed for daily home use with adjustable intensity. Start at a lower setting and increase as your body adapts.
Will it leave marks on my skin?
Light circular marks may appear after use and typically fade within 24–48 hours. This is a normal cupping response. Start with lower suction if you bruise easily.
How long is the battery life?
Up to 4 hours of continuous use per charge. Charges fully in about 2 hours via the included USB-C cable.
Who should NOT use it?
If you have a pacemaker, blood-clotting disorder, are pregnant, or have any serious chronic condition, please consult your doctor before use. Avoid cupping over broken skin, varicose veins, or recent bruises.
Shipping & Returns
How long does shipping take?
Free fast shipping on every order. Most orders ship within 24 hours and arrive in 3–7 business days.
What's your return policy?
30-day no-questions-asked returns. Not happy? Send it back for a full refund.
Do you offer warranty?
Yes — every Novora device comes with a 2-year limited warranty against manufacturing defects.
Still have questions?
Email us at support@no-vora.shop or call 850-888-8272 (M–F, 9am–5pm PST). We're happy to help.